Thank you for your business and support of GFM.  We truly appreciate you and hope that you are satisfied with your purchase. Feel free to leave us a review or drop us a line with your comments, suggestions or requests.  While we cannot respond to every inquiry, please be assured that they are being reviewed and taken into consideration.   Issues related to your purchase will be responded to within 24-48 hours.

Shipping Policy

Estimated shipping delivery times:

USA: 3-5 business days

Canada: 5-10 business days

World: 10-20 business days

NOTE: Delivery times are after order fulfillment, which ranges from 3-7 days.

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors such as weight, value, and size.

We do not take responsibility for customs fees.

Order never arrived:

If your order didn’t end up arriving, be sure to let us know!

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at service@grownfolksmusic.com noting your order number. We’ll see what can be done

Returns policy

ALL SALES ARE FINAL.  Please ensure that you have read the sizing guidelines and disclaimers PRIOR to your purchase. Unfortunately, refunds or size exchanges are not allowed at this time.  If the item is returned to us due to an incorrect address, you will be responsible for any reshipment costs.

Exceptions: Items that are misprinted/damaged or defective must be returned within 30 days of the delivery date.  Please include photos of the unsatisfactory product and the packing slip.  Please return the items to the address below and notify us via email at service@grownfolksmusic.com.  We will work to resolve your issue in a timely manner.

Grown Folks Music, LL.C.
19749 Dearborn St.
Chatsworth, CA 91311

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time!

International Returns:

If you have a problem with your international order, please contact us via email at service@grownfolksmusic.com.  The most common issue encountered with international shipments are those that are ‘lost in transit’.  For this reason, we only offer international shipping options with tracking.

If you have not received your order within the expected timeframe, please provide the tracking number provided in your confirmation email to your local postal service and they should be able to determine the whereabouts of the package.  In the event you’re still unable to locate your package, send us the tracking number and we will investigate the issue on our end.